+4915120485819
At MobaeShopper, customer satisfaction is important to us. This Refund Policy outlines what qualifies for a refund, what does not, and the timeframe for reporting issues.
Refunds may be approved under the following conditions:
Damaged items received at delivery
Incorrect items delivered (wrong product or variation)
Verified product defects
Payment or system errors (e.g. duplicate charges)
All refund requests are subject to review and verification.
The following are not eligible for refunds:
Personal shopping and sourced items once purchasing has begun
Items damaged due to misuse or improper handling
Change of mind after order confirmation
Items reported outside the approved timeframe
Items with altered or missing original packaging (where applicable)
Refund requests must be submitted within 24–48 hours of delivery or purchase (for payment errors).
Requests made outside this period may not be eligible.
Customers must provide supporting evidence where required (e.g. photos, order details).
Approved refunds will be processed using the original payment method.
Processing time may vary depending on the payment provider.
Any applicable service or delivery fees may be excluded unless the error was caused by MobaeShopper.
Orders may be canceled only before processing begins.
Once handling or sourcing has started, cancellation and refunds are no longer possible.
MobaeShopper reserves the right to refuse refund requests that do not meet the stated criteria.
This policy is designed to ensure fairness while protecting against abuse.
For refund-related inquiries, please contact MobaeShopper through our official support channels with your order details.